FAQ

Welcome to the FAQ section! Here, you'll find answers to common questions about my artwork, shipping, returns, and more. If you have further questions, feel free to use the contact form or email me at hello@divyanatur.com.

Collector's FAQ

Delivering top-quality prints is my utmost priority. I partner with a trusted and reputable third-party printing service to ensure my artworks are produced and shipped with precision, care, and excellence.

Paper Prints: All paintings are printed on thick, luxurious Museum grade fine art paper. The paper is 230GSM archival-grade and acid-free, ensuring a longer print life.

Canvas Prints: Canvas prints are produced on thick, archival-grade canvas for durability. The canvas is pH-neutral and acid-free, so it will not yellow over time.

Framed Prints: High Quality natural wood is used to frame the canvas.

At Divya Natur, I blend Acrylic Paintings and Digital Hand-made Paintings to bring both nature and culture to life in a unique way. Each artwork is thoughtfully crafted using the medium that best aligns with the vision of the piece. For my digital paintings, I use acrylic or oil brushes to achieve a traditional look, while embracing the distinct beauty that digital art offers. The medium used for each painting is carefully detailed in the product description, so you'll always know exactly what to expect.

What You Get:
When you purchase an instant download, you’ll instantly receive high-resolution digital files of the artwork to your email, ready to print.

Eco-Friendly Option:
Digital downloads reduce shipping and packaging, making them a sustainable choice for art lovers worldwide.

Versatile Sizes:
Each digital download includes multiple size options, ensuring the perfect fit for your space.

Convenience:
No waiting! Download your files instantly after purchase and print them at your preferred size and location—whether at home, a local print shop, or an online printing service.

Personal use only:

The instant download files for my Indian cultural paintings are exclusively for personal use. This means you can:

  • Print and display the artwork in your home or personal space.
  • Use the designs for non-commercial gifts, such as a thoughtful present for a loved one.

However, commercial use is not permitted. This includes:

  • Reselling the digital files or printed artwork.
  • Using the artwork for marketing, advertising, or any business purposes.
  • Altering the files and redistributing them in any form.

By purchasing, you agree to these terms, which ensure that the creativity and effort behind each piece remain protected. Thank you for respecting my work and supporting my journey as an artist!

For any questions or special permissions, feel free to reach out at hello@divyanatur.com.

Shipping

At Divya Natur, I offer free shipping on all rolled prints worldwide. However, framed artworks are only available for shipping within the USA and Canada.

Once your order is placed, it typically takes 1-3 business days to process before it is shipped. You will receive an email notification with tracking details once your order has shipped. Please note that processing times may vary during peak seasons.

The delivery time for your order depends on your location. Within USA and Canada, you can expect to receive them within 7-14 business days for domestic orders, and 14-21 business days for international orders.

Please note that these times are estimates and may vary based on the shipping carrier and any customs processing for international orders.

Yes, once your order is placed, you will receive a confirmation email. After your order has shipped, you will also receive another email notification with a tracking number, allowing you to track the status of your shipment.

If you need to change your shipping address, please contact me as soon as possible. If your order has already been shipped, I will not be able to update the address. Please double-check your shipping address before confirming the order.

Yes! I offer international shipping for rolled prints. However, framed artworks are only available for shipping within the USA and Canada.

Please note that any customs duties, taxes, or import fees that may be imposed by your country’s customs authority are the responsibility of the buyer. These charges are not included in the cost of shipping or the product price and will need to be paid separately upon delivery. I recommend checking with your local customs office for specific details regarding these fees.

Returns

Yes, I accept returns for rolled prints within 30 days of purchase. Please note that original artworks and framed prints are not eligible for return.

To return your rolled print, simply contact me within 30 days of receiving your order. Once I approve your return, you can send the artwork back to me in its original condition. Please note that return shipping costs are the responsibility of the customer.

Unfortunately, original artworks and framed prints cannot be returned. Please make sure to review the product descriptions and images carefully before placing an order for these items.

Return shipping costs are the responsibility of the customer and will not be refunded.

Once I receive the returned print in its original condition, I will process your refund within 5-7 business days. Please note that the bank or payment provider may take up to 10 additional business days to reflect the refund in your account.

Although I rely on trusted shipping partners, I understand that accidents can happen during transit. If your artwork arrives damaged, please contact me immediately with photos of the damaged item and the packaging. I will assist you in resolving the issue, which may include a replacement or refund, depending on the situation.

You can reach me through the contact form on my website, or you can email me directly at hello@divyanatur.com for any return inquiries. Please make sure to mention your order number and the reason for the return when contacting me.